Humanistic Communication Strategies to Help Bridge Generational Divides 


In this session we will discuss the research that has been done on generational differences and consider how we might use the knowledge to help us create more effective communication strategies. At the core of this approach is a humanistic respect for the dignity and worth of each human in your company.

Price: $35

Length: 1 1/2 hours long

Format: Instructor facilitated self study

Access information: Course access granted at the beginning of each week.



Diversity has many dimensions. Its root is difference and how we manage differences between people. If you have a big enough business, you have employees that range from young 20 somethings to people of retirement age. What you need to know about these “differences” is that they are generalizations. There is no stereotypical baby boomer and there is no stereotypical millennial.

4 learning objectives

1) What do we know about the different generations?
2) The stereotypical life experiences of people in different age groups.
3) How despite the differences in age, humans don’t vary all that much.
4) Specific communication strategies to help you communicate more effectively with people who are different from you.


“I was surprised how similar everyone is in each generation. I always read about differences; never a resolution.” – Joseph Masek

“I’ve attended several versions of the Generational Workplace, this is the first that described the big impact of the economy and economic environment on generational traits.” Mary Duncan, HRBP

Course Access Information:

This course consists of 4 short video lessons with lecture notes. You will need internet access and the ability to view online videos to access this program. Participants will also have access to the instructor to ask questions in discussion forums.

Who should take this course?

  • Managers & leaders looking to improve their skills
  • HR professionals (HRCI, SHRM, HRPA, CHRP, AHRI) looking to learn more effective ways of addressing this problem.
  • Certified Diversity Executive (CDE) and Certified Diversity Professional (CDP) seeking re-certification from The Institute for Diversity Certification (IDC).
  • Life Coaches and Conflict Coaches (ICF)
  • Certified Legal Manager (CLM)

Continuing Education Credit: 1.5 hours

This course is approved through HRCI (E-Learning) and through SHRM (Self Paced E-Learning). You can select a HRCI, SHRM and/or a general certificate. If you would like to self certify this course for continuing education self study credit for HRPA, AHRI, CHRP, IDC, ICF, CLM or CPLP credit, select the general certificate option. See our certifications page for more information

Group Information

This program can be taught to groups (see group discount page). We recommend groups interested in this program schedule hybrid sessions combining the online course followed by a live facilitated discussion. The content of this course is based on science and while it is focused on generational differences, it provides an ideal jumping off point to discuss a variety of diversity dimensions as a group.  Contact us for more information or to schedule a course. 

Instructor Bio:

Jennifer Hancock, instructor

Jennifer Hancock is the author of several award winning books and the founder of Humanist Learning Systems. Jennifer is considered one of the top speakers and writers in the world of Humanism today. Her professional background is varied including stints in both the for-profit and non-profit sectors. As a member of Generation X (the lost generation), Jennifer is familiar with how generational politics plays out in the workplace. Her humanistic approach to interpersonal relationships helps people come to terms with diversity in a way that is both compassionate and effective.

Money back guarantee

If you are unhappy with the course or don’t pass the final exam you may request your money back within 15 days

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Florida, United States