Learn how to combine humility, compassion and personal responsibility into an effective communication strategy so you can focus on collaboration instead of combat.
This certificate program includes 8 courses for a total of 9 3/4 hours of content to teach you how to effectively, ethically and compassionately deal with conflict while still being professional.
This 1 hour course will help you learn how to use behavioral science to respond to conflict and other interpersonal problems in a way that will actually fix the problem. It will help you learn how to stand your ground while still being compassionate and avoid getting drawn into other people’s drama.
In this session we will discuss the differences between a conflict model and a bullying elimination model and how we can use elimination models to resolve both conflicts and harassment situations ethically and effectively.
In this session we will discuss the research that has been done on generational differences and consider how we might use the knowledge to help us create more effective communication strategies. At the core of this approach is a humanistic respect for the dignity and worth of each human in your company.
This 1 hour course will teach you how to utilize behavioral psychology techniques to help overcome resistance to change in yourself and in others.
When used properly, certain measures of personality have a fairly strong relationship with future workplace success. But using the wrong type of measure or using the right type of measure incorrectly can introduce bias and error into the selection process.
This 1 hour online course taught by Jennifer Hancock, author of The Bully Vaccine will help you learn the skills you need to protect yourself and others from harassment and retaliation.
5 hour comprehensive program covers the following topics: What is bullying? The Bullying Dynamic. The cost of Bullying. Bullying Laws. Elements of an effective anti-bullying program