How to De-Escalate Conflicts Using Behavioral Science

De-Escalate Conflicts Using Science

How to de-escalate conflicts using science

No one likes conflict. Most of us have never been taught how to handle conflict. The result? Shame, anger, frustration, isolation and fear.

What if you could learn how to de-escalate conflicts and control them?

This 1 hour course will help you learn how to use behavioral science to respond to conflict and other interpersonal problems in a way that will actually fix the problem. It will help you learn how to stand your ground while still being compassionate and avoid getting drawn into other people’s drama.

Cost: $35 (contact for group rate)

Length: 1 hour

Format: Instructor facilitated self study

Access information: Course access granted at the beginning of each week.

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Program Information:

Can behavioral science help us learn how to respond to conflict so we can be happier and more effectively help solve our problems without getting drawn into unnecessary drama? Yes it can and Jennifer Hancock, author of several award winning books and founder of Humanist Learning Systems will teach us how. She specializes in humanistic management and programs focused on how to stop bullying and harassment using science. Her insights on how to combine philosophy and science to help solve our problems more effectively have helped countless people all over the world.

This program is based on behavioral psychology and discusses how your responses impact other people so that you can choose a response that will help you stand your ground while still being compassionate about the problem that needs to be solved. The goal of this program is to help you learn how to use the science of behavior to respond professionally even in situations where the people around you are freaking out.

Learning objectives

1) Learn a science based approach to conflict resolution
2) Understand how compassion can help resolve workplace behavior issues
3) Be able to reinforce organizational core values by modeling respectful conflict resolution behavior in difficult situations


“This was a great course on how to deal with conflict. It reinforces why remaining calm is so important to resolving conflict.”  – N. Jordan

“I like the subject, and was pleased with the presentation format. The course did an excellent job explaining how to stay neutral, rather than reinforcing the conflict. It was a very organized and fresh approach to conflict management. ” – S. Ward

“I appreciated the different view on how to handle conflict. If you are struggling with how you are currently “not” handling conflict or are looking for another way to handle it this is worth your time.” – V. Dresar

I really found the material practical, useful and easy to understand. The scripted responses were great and examples of how to take ownership of our emotions and way to respond professionally. – S. Cus

I believe this course will help people become more cognitive of their reactions in stressful situations. Being able to cope with our own reactions when dealing with others is half the battle won. – Anonymous

Who should take this course?

  • Anyone who struggles with interpersonal conflict
  • Conflict management professionals
  • Managers who need to defuse conflict and help their team reach consensus
  • Human Resources Professionals (HRCI, SHRM, AHRI, CHRP, CHRL, CHRE)
  • Life Coaches and Conflict Coaches (ICF)
  • Director of Professional Development (AICD)
  • Board Certified Behavior Analyst (BCBA or BCaBA)


This course is approved through HRCI (E-Learning) and through SHRM (Self Paced E-Learning). You can select a HRCI, SHRM and/or a general certificate. If you would like to self certify this course for continuing education self study credit for HRPA, AHRI, CHRP, IDC, ICF, CLM or CPLP credit, select the general certificate option. See our certifications page for more information

Instructor bio:

Jennifer Hancock, author of The Bully VaccineJennifer Hancock is a mom, author of several books and founder of Humanist Learning Systems. She is considered one of the top speakers and writers in the world of Humanism today. Her insights on how to combine philosophy and science to help solve our problems more effectively have helped countless people all over the world.

Jennifer’s approach to stopping bullying and harassment is unique. She specializes in teaching a behavioral approach to harassment problems. Specifically focusing on how unwanted behaviors are extinguished. There is more than 70 years of research on how to extinguish unwanted behavior and what is known has a direct impact on why harassment and bullying are so hard to stop and why attempts to stop it result in retaliation. Retaliation is predicted to occur in the behavioral model and it’s time we start taking that into account in our approaches to making it stop. Harassment is a behavioral problem and it requires a behavioral approach to stop.

Course information:

This is a 1 hour online program. You can study at your own pace but still have access to the instructor to ask questions, interact with your fellow students and more.  All participants will be required to take an online test to receive their certificate of completion.

To participate in this course you will need Internet access and the ability to view youtube style videos. The course will work on home computers and tablets such as the iPad.

Money Back Guarantee

If you are unhappy with the course, or don’t pass the final exam, you may request your money back within 15 days

Group Discount:

Groups of 5 or more are eligible for a discount. Please email me at

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Fill out my online form.

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