How to De-Escalate Conflicts Using Behavioral Science

De-Escalate Conflicts Using Science

How to de-escalate conflicts using science

Unlock Effective Conflict Resolution with Behavioral Science! Discover how to respond to conflicts while maintaining your composure and professionalism in this enlightening program. Join today and conquer conflicts with confidence!

Cost: $39 USA (CA$52.70, £34.26, AU$60.08 )

Length: 1 hour

Format: self study

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Program Information

Transform Your Conflict Resolution Skills with Behavioral Science! Say goodbye to the stress, shame, and fear that conflicts bring. In this empowering 1-hour course, you’ll master the art of de-escalating conflicts using cutting-edge behavioral science techniques. No more feeling powerless in the face of disagreements.

  • Discover how to not only navigate conflicts effectively but also fix the root issues.
  • Uncover the secrets to standing your ground assertively, all while cultivating compassion.
  • Leave behind the drama and isolation, and embrace the confidence to resolve conflicts like a pro.

Led by Jennifer Hancock, an acclaimed author and the visionary behind Humanist Learning Systems, this course marries philosophy with science to empower you to handle conflicts more effectively.

Based on behavioral psychology, this course delves into the impact of your responses on others and equips you with the skills to stand your ground gracefully, all while addressing issues compassionately. Gain science-backed strategies for conflict resolution, learn the transformative role of compassion in workplace behavior, and become a role model for respectful conflict management. With rave reviews highlighting its practicality and fresh approach, this course promises to revolutionize your conflict resolution toolkit.

Don’t miss out on this opportunity to take control of your interactions and pave the way to harmonious relationships. Enroll now and be a conflict resolution champion!

Benefits of Taking the Course

  1. Effective Conflict Resolution Skills: Gain science-based strategies for resolving conflicts in various scenarios. Learn how to navigate disagreements while maintaining your composure and professionalism, ensuring smoother interactions and harmonious relationships.
  2. Enhanced Communication: Discover the power of responding thoughtfully to conflicts. Develop the ability to express your viewpoint assertively yet compassionately, facilitating clearer communication and minimizing misunderstandings.
  3. Empowered Problem Solving: Acquire the tools to address conflict at its root. Understand how to fix underlying issues rather than merely addressing surface tensions, leading to more sustainable solutions and a more positive work environment.
  4. Role Modeling Leadership: Become a beacon of respectful conflict resolution behavior. By mastering conflict de-escalation, you’ll set an example for others, reinforcing organizational values and fostering a culture of mutual understanding and cooperation.
  5. Stress Reduction and Personal Growth: Experience reduced stress levels as you gain the confidence to manage conflicts adeptly. By learning to detach from unnecessary drama and focus on productive solutions, you’ll also embark on a journey of personal growth and emotional resilience.

By enrolling in this course, you equip yourself with essential skills to handle conflicts with confidence, professionalism, and empathy. These benefits extend beyond the workplace, enhancing your overall communication abilities and contributing to your personal development journey.

Topics Covered

  1. What is Conflict?
  2. Rational Disagreement vs. Irrational Conflict
  3. Behavior Matters
  4. A Behavioral Science Primer
  5. Understanding Your Response
  6. Don’t Get Drawn into the Drama
  7. Compassion as a Tool
  8. Examples
  9. Don’t Fake It
  10. Recap

Learning objectives

1) Learn a science based approach to conflict resolution
2) Understand how compassion can help resolve workplace behavior issues
3) Be able to reinforce organizational core values by modeling respectful conflict resolution behavior in difficult situations


“This was a great course on how to deal with conflict. It reinforces why remaining calm is so important to resolving conflict.”  – N. Jordan

“I like the subject, and was pleased with the presentation format. The course did an excellent job explaining how to stay neutral, rather than reinforcing the conflict. It was a very organized and fresh approach to conflict management. ” – S. Ward

“I appreciated the different view on how to handle conflict. If you are struggling with how you are currently “not” handling conflict or are looking for another way to handle it this is worth your time.” – V. Dresar

I really found the material practical, useful and easy to understand. The scripted responses were great and examples of how to take ownership of our emotions and way to respond professionally. – S. Cus

I believe this course will help people become more cognitive of their reactions in stressful situations. Being able to cope with our own reactions when dealing with others is half the battle won. – Anonymous

“The presenter, Jennifer Hancock, was very knowledgeable. She gave very good insights into the science behind conflict. I liked the examples and tips that she shared. I can use them in my work interactions.” – M. McDermott

Who should take this course?

  • Anyone who struggles with interpersonal conflict
  • Conflict management professionals
  • Managers who need to defuse conflict and help their team reach consensus
  • Human Resources Professionals (HRCI, SHRM, AHRI, CHRP, CHRL, CHRE)
  • Life Coaches and Conflict Coaches (ICF)
  • Director of Professional Development (AICD)
  • Board Certified Behavior Analyst (BCBA or BCaBA)


This course is approved through HRCI, SHRM and the Law Society of British Columbia through our partner Learn Formula). If you would like to self certify this course for continuing education self study credit for HRPA, AHRI, CHRP, IDC, ICF, CLM or CPLP credit, select the general certificate option. See our certifications page for more information

Instructor bio:

Jennifer Hancock, author of The Bully VaccineJennifer Hancock is a mom, author of several books and founder of Humanist Learning Systems. She is considered one of the top speakers and writers in the world of Humanism today. Her insights on how to combine philosophy and science to help solve our problems more effectively have helped countless people all over the world.

Jennifer’s approach to stopping bullying and harassment is unique. She specializes in teaching a behavioral approach to harassment problems. Specifically focusing on how unwanted behaviors are extinguished. There is more than 70 years of research on how to extinguish unwanted behavior and what is known has a direct impact on why harassment and bullying are so hard to stop and why attempts to stop it result in retaliation. Retaliation is predicted to occur in the behavioral model and it’s time we start taking that into account in our approaches to making it stop. Harassment is a behavioral problem and it requires a behavioral approach to stop.

Course information:

This is a 1 hour online program.  All participants will be required to take an online test to receive their certificate of completion.

To participate in this course you will need Internet access and the ability to view youtube style videos. The course will work on home computers and tablets such as the iPad.

Money Back Guarantee

Learn Formula offers a money back guarantee If you cancel within 10 days and you’re not completely satisfied, they’ll give you all your money back. No questions asked.

Group Discount:

Learn Formula can do group training for you. If you are interested in creating a customized lesson plan, contact me and I will help you design a course of study and connect you to the folks at Learn Formula to set it up.

Registration Information:

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Streaming Video

This videos in this program are available for purchase or rental through Vimeo. Streaming Video is not a certified course option. It doesn’t include handouts, or supplemental materials. Only the video. If you don’t need a certificate of completion – this is a good option.

Book, Ebook, Audio Book

This content is also available as a book, audio book or ebook –

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Florida, United States