This book will help you learn a science-based approach to conflict resolution and help you understand how compassion can help resolve workplace behavior issues. Being able to reinforce organizational core values by modeling respectful conflict resolution behavior in difficult situations is an added bonus.
In this book, author Jennifer Hancock discusses the differences between a conflict model and a bullying elimination model and how we can use elimination models to resolve both conflicts and harassment situations ethically and effectively.
This 1 hour course will help you learn how to use behavioral science to respond to conflict and other interpersonal problems in a way that will actually fix the problem. It will help you learn how to stand your ground while still being compassionate and avoid getting drawn into other people’s drama.