Why Conflict Resolution Doesn’t Work When the Problem is Bullying

Can you tell the difference between a conflict and harassment?

Conflict Management doesn't work when the problem is bullying!Workplace bullying and harassment situations often masquerade as conflict. But they aren’t. It turns out that applying a conflict resolution model to a bullying or harassment situation makes the problem worse.

Cost: $35/person (group rates available)

Length 1 hour

Format: Instructor facilitated self study

Access information: Course access granted at the beginning of each week.


Course Overview

In this 1 hour program we will discuss the differences between a conflict model and a bullying elimination model and how we can use elimination models to resolve both conflicts and harassment situations ethically and effectively.

3 learning objectives

1) The difference between a conflict resolution model and a bullying elimination model
2) How a behavioral elimination model works
3) How to use the elimination model to resolve both conflicts and bullying/harassment

Who should take this course?

  • Managers & leaders looking to improve their skills
  • HR professionals (HRCI, SHRM, HRPA, CHRP, AHRI) looking to learn more effective ways of addressing this problem.
  • Certified Diversity Executive (CDE) and Certified Diversity Professional (CDP) seeking re-certification from The Institute for Diversity Certification (IDC).
  • Life Coaches and Conflict Coaches (ICF)
  • Florida Labor and Employment Lawyers
  • Certifed Legal Managers (CLM)
  • Board Certified Behavior Analyst (BCBA or BCaBA)

Continuing Education Credit: 1 hour

This course is approved through HRCI (E-Learning) and through SHRM (Self Paced E-Learning). You can select a HRCI, SHRM and/or a general certificate. If you would like to self certify this course for continuing education self study credit for HRPA, CHRP, AHRI IDC, ICF, CLM, CPLP or BCBA credit, select the general certificate option. See our certifications page for more information


This program can be taught to groups (see group discount page). This online course can be combined with a live facilitated discussion. This course is ideals for managers as part of a leadership development training.  Contact us for more information or to schedule a course. 


Instructor Bio:

Jennifer Hancock

Jennifer Hancock is a mom, author of several books and founder of Humanist Learning Systems. She is considered one of the top speakers and writers in the world of Humanism today. Her insights on how to combine philosophy and science to help solve our problems more effectively have helped countless people all over the world.

Jennifer’s approach to stopping bullying and harassment is unique. She specializes in teaching a behavioral approach to harassment problems. Specifically focusing on how unwanted behaviors are extinguished. There is more than 70 years of research on how to extinguish unwanted behavior and what is known has a direct impact on why harassment and bullying are so hard to stop and why attempts to stop it result in retaliation. Retaliation is predicted to occur in the behavioral model and it’s time we start taking that into account in our approaches to making it stop. Harassment is a behavioral problem and it requires a behavioral approach to stop.


“I recommend this course to others. This course explains the difference between conflicts and bullying in the work place, how to recognize the difference and how to correct the inappropriate behavior.” – P. Jilek

“I finished ‘When Conflict Resolution doesn’t work,’  Thanks so much for making this available. I found it really helpful, because it is such a prevalent issue today that you do have to distinguish between conflict and harassment.” – M. Hughes

“Enjoyed the course. It was clear and direct.” – A.A.

Money Back Guarantee:

If for any reason you are unhappy with the course, or don’t pass the final exam, you may request your money back within 15 days


Courses start weekly. Contact jenhancock@humanistlearning.info for group rate

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Theme: Elation by Kaira.
Florida, United States