How to prevent passive aggressive people from wreaking havoc using science

One of the hardest personality types to manage in the workplace is the passive aggressive individual.

Can behavioral science help us learn how to deal with passive aggressive people so that we can more effectively solve our problems without getting drawn into unnecessary drama? Yes it can and Jennifer Hancock, author of several award winning books and founder of Humanist Learning Systems will teach us how.

Cost US $39 (Aus $57.99, CA$51.32 or UK £33.87)

Length: 1 hour

Format: Self Study

Register for How to prevent passive aggressive people now


One of the hardest personality types to manage in the workplace is the passive aggressive individual. By their very definition, their aggression is passive and therefore hard to identify and stop. The problem is they create large levels of uncertainty. In fact, they thrive on uncertainty, which is bad for business.  Passive aggressive individuals leave, fear, uncertainty and doubt in their wake. Learning how to spot, and handle passive aggressive people is an important leadership skill.

This program discusses how passive aggressive behavior is rewarded. Techniques to ensure passive aggressive behavior doesn’t interfere with workflow, how to take responsibility for your part of the interaction and how to make sure you aren’t part of the problem. This discussion will cover 3 reasons why people behave passively aggressively and help you learn how to respond professionally and effectively to the problem so that these individuals don’t wreak havoc in your workplace.

Learning objectives

1) Learn a science based approach to dealing with passive aggressive employees
2) Understand how compassion and professionalism can help resolve workplace behavior issues
3) Be able to reinforce organizational core values by modeling respectful behavior in difficult situations

Topics Covered

  • Why people behave passive aggressively
  • When it’s not passive aggressive but a symptom of something else
  • How to manage a truly passive aggressive situation using behavioral science
  • A humanistic approach to being professional when others aren’t

Certificates of Completion

The certified version of this course is administered through our partner LearnFormula. It is approved for HRCI, SHRM pdc/ce as well as for CLE through the Law Society of British Columbia

Who Should Take This Course

  • Anyone who is working with a passive aggressive individual who needs help
  • Managers & Leadership Professionals
  • Human Resources Professionals (HRCI, SHRM, AHRI, CHRP, CHRL, CHRE)
  • Certified Diversity Executive (CDE) and Certified Diversity Professional (CDP) seeking re-certification from The Institute for Diversity Certification (IDC).
  • Life Coaches and Conflict Coaches (ICF) 
  • Board Certified Behavior Analyst (BCBA or BCaBA)


Fantastic course! I gained valuable information and ways to deal with passive aggressive people that will help me greatly both in the professional and non professional sides of my life. Thank you!” – A. M.

“Provided some great ideas about dealing professionally with passive aggressive folks and I have a much better understanding behind their behavior and how to combat it ethically.” – B. B.

“Helped me to understand what passive-aggressive behavior is in a real-world context.” – M. S.

“Jennifer was a great instructor and I enjoyed and learned from the presentation.” – S.B.

“This course helps to clarify why passive-aggressive people sabotage work flow, and professionally how to make corrective action.” – M.A

“Good course delivered professionally.” – P. S.

Course information:

This is a 1 hour online self study certificate program. All participants will be required to take an online test to receive their certificate of completion.  To participate in this course you will need Internet access and the ability to view streaming online videos. The course will work on home computers and tablets.   

Instructor Bio:

Jennifer Hancock
Jennifer Hancock

Jennifer Hancock is a mom, author of The Bully Vaccine, and founder of Humanist Learning Systems. Her professional background is varied including stints in both the for profit and non-profit sectors. She has served as Director of Volunteer Services for the Los Angeles SPCA, sold international franchise licenses for a biotech firm, was the Manager of Acquisition Group Information for a ½ billion dollar company and served as the executive director for the Humanists of Florida. Her speaking and teaching business coalesced into the founding of Humanist Learning Systems which provides online personal and professional development training in humanistic business management and science based harassment training that actually works.


This certified course is administered by my partner LearnFormula. You can get this course as a standalone course, or bundle it with my other courses on the site. It is available in multiple currency markets.

USA Market:

Canada Market:

Australian Market:

Legal Education:

Streaming Video On Demand

If you do not need a certificate of completion for continuing education or professional development recertification and you don’t care if you get any of the handouts associated with the course, you can rent or buy the video to stream at Vimeo:

Get the Companion Book

There is also a companion book to this course available as a paperback, ebook, or audio book.

Theme: Elation by Kaira.
Florida, United States