How to Handle Cranky Customer Problems Using Behavioral Science.

Without customers, we don’t have a business. But what can or should we do if one of our customers is cranky?

How to Handle Cranky Customer Problems Using Behavioral Science

Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting drawn into their drama, whatever that is.

This program discusses how your responses impact your customer so that you can choose a response that will help you stand your ground while still being compassionate about your customer’s problem.

Cost: $39 US ( £35.21, CA$54.17, Au$61.21)

Length: 1 hour

Format: self study


The goal of this program is to help you learn how to respond professionally even in situations where the people around you are freaking out.

Who should take this course?

  • Selling professionals
  • Customer Relationship professionals
  • Managers overseeing customer relations
  • Entrepreneurs
  • This course is also useful Life Coaches and Conflict Coaches (ICF)
  • Board Certified Behavior Analyst (BCBA or BCaBA)


“The information was enlightening. I had no idea as to the positive impact of a neutral response.” – R. Reid

“Great reminder on how to stand your ground and not get sucked into other people’s drama! Appreciate learning the science behind why remaining calm is the best approach.” – S. M.

“Very good course. It teaches you that the customer is not mad at you but rather at the incident and that they have other issues going on which don’t concern you. Remain calm. And she provided a few good ideas on how to respond or not to a cranky customer.” – B.B.

Continuing Education Credit:

This program is delivered through our partner Learn Formula which offers a certificate of completion you can use to claim continuing education credits. Details at site.

Group Information

This program is appropriate for group training offered through our partner Learn Formula. Details at our group training page:

Instructor Bio:

Jennifer Hancock

Jennifer Hancock is one of the top writers and speakers in the Humanist world today. Author of several books and founder of Humanist Learning Systems, Jennifer has the ability to combine science, philosophy and common sense into actionable intelligence.

Course information:

This is a 1 hour program that includes, video lessons with lecture notes for downloading. To participate in this course you will need Internet access and the ability to view youtube style videos. The course will work on home computers and tablets such as the iPad.

Money Back Guarantee

Our partner offers a money back guarantee. If you cancel within 10 days and you’re not completely satisfied, we’ll give you all your money back. No questions asked.

Registration Information:

USA Market –

UK Market –

Canada Market –

Australian Market –

Streaming Video

This video is available for purchase or rental through Vimeo. This is not a certified course option. It doesn’t include handouts, or supplemental materials. Only the video. If you don’t need a certificate of completion – this is a good option.

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