EEO Counselor Refresher Course

This program provide participants with access to four online courses containing eight hours of content, designed to provide continuing education for EEO counselors focusing on how to use behavioral psychology to help eliminate problem bullying and harassment behaviors paying specific attention to the retaliation dynamic and how to control that dynamic effectively using behavioral techniques.

Cost $200

Length: 8 hours

Format: Instructor facilitated self study

Access information: Course access granted at the beginning of each week.

There are 2 versions of this course. Both versions include the following sub-courses in the course bundle:

How to Stop Harassment in the Workplace Using Behavioral Science – 4 hours

Includes the following units:

  • Sexual Harassment & The Law
  • What is bullying/harassment and why does it happen
  • What is the difference between harassment and conflict
  • Costs and consequence – why this matters
  • Understanding the dynamic (behavioral psychology)
  • Why it is so hard to stop/getting it to stop using operant conditioning
  • Reporting and responding effectively
  • How to support staff
  • Complimentary Book

How to De-Escalate Conflict Using Behavioral Science 1 hour

This 1 hour course will help you learn how to use behavioral science to respond to conflict and other interpersonal problems in a way that will actually fix the problem. It will help you learn how to stand your ground while still being compassionate and avoid getting drawn into other people’s drama.

Why Conflict Resolution Doesn’t Work When the Problem is Bullying – 1 hour.

Workplace bullying and harassment situations often masquerade as conflict. But they aren’t. It turns out that applying a conflict resolution model to a bullying or harassment situation makes the problem worse. In this 1 hour program we will discuss the differences between a conflict model and a bullying elimination model and how we can use elimination models to resolve both conflicts and harassment situations ethically and effectively. Total certified education time: 8 hours.

Course Option 1 (Bias) Includes:

Uncovering and Controlling Your Hidden Biases – 2 hours.

This course was created by By Abe Markman, Member of The NY Society for Ethical Culture with the assistance of Jennifer Hancock, Humanist Learning Systems to help people understand the latest science about how unconscious biases effect our decision making.

Course Option 2 (EEO Process) Includes:

Overview of the EEO Process and Laws – 1 hour


How to prevent passive aggressive people from wreaking havoc using science – 1 hour

This program discusses how passive aggressive behavior is rewarded. Techniques to ensure passive aggressive behavior doesn’t interfere with workflow, how to take responsibility for your part of the interaction and how to make sure you aren’t part of the problem. This discussion will cover 3 reasons why people behave passively aggressively and help you learn how to respond professionally and effectively to the problem so that these individuals don’t wreak havoc in your workplace.

Standards for Continuing Training Requirements for EEO Counselors

Once new EEO Counselors complete the minimum requirements, they must receive a minimum of eight hours of continuing EEO counseling training during every fiscal year thereafter. The purpose of this continuing training requirement is to keep EEO Counselors informed of developments in EEO practice, law, and guidance, as well as to enhance and develop their counseling skills. Accordingly, agencies should conduct a needs assessment to determine specific areas for training. The Commission anticipates that this training will include segments on legal and policy updates, regulatory and statutory changes, counseling skills development, and EEO ADR program updates.

Course Access Information:

Each program contains video lessons with lecture notes. You will need internet access and the ability to view online videos to access this program. Participants will also have access to the instructor to ask questions in discussion forums.  The program is delivered through a learning management system that tracks every key stroke and certifies that you a) have accessed all required course content, b) that you were in each lesson for the required amount of time and c) that you passed exams to ensure comprehension.

The course takes 8 hours to complete, but because it tracks your time, you can jump in and out as you have time to complete it and pick back up where you left off.

Once you complete all of the units of the course and all course requirements are meant, you are issued a certificate of completion.  I also can provide reports that manually verify your course completion as well.

Who should take this course?

  • EEO counselors

Continuing Education Credit: 8 hours

2 of the courses are approved for HRCI & SHRM continuing education credit. You can select that option at check out if you would like.

Group Information

This program can be taught to groups (see group discount page). Contact us for more information or to schedule a course. 

Instructor Bio:

Jennifer Hancock, instructor

Jennifer Hancock is a mom, author of several books and founder of Humanist Learning Systems. She is considered one of the top speakers and writers in the world of Humanism today. Her insights on how to combine philosophy and science to help solve our problems more effectively have helped countless people all over the world.

Jennifer’s approach to stopping bullying and harassment is unique. She specializes in teaching a behavioral approach to harassment problems. Specifically focusing on how unwanted behaviors are extinguished. There is more than 70 years of research on how to extinguish unwanted behavior and what is known has a direct impact on why harassment and bullying are so hard to stop and why attempts to stop it result in retaliation. Retaliation is predicted to occur in the behavioral model and it’s time we start taking that into account in our approaches to making it stop. Harassment is a behavioral problem and it requires a behavioral approach to stop.


“I found the program very insightful and useful. The Behavior Elimination Model was a pleasant and unexpected surprise! I also appreciated that you reinforced the concepts throughout the program with realistic examples. I will be using much of the information and the techniques in my work.” – L. S. Federal Mediation & Conciliation Service

“The course was great! Once the trainee got the hang of where to go for the different training topics. Thank you for the refresher and the bullying topic was a good eye opener, especially the evidences base ways to deal with these challenges and ways to be more open about them.” – D. S. Indian Health Service

“I have taken sexual harassment training previously and by far this training is very interesting due to the fact that it outlines the root of the problem and how to fix it. Definitely I will recommended to other HR professionals.” – L. L.

“It was an interesting course. Learning something new is always enjoyable. While taking the course and thinking about my work experiences, I have both witnessed and been a victim of workplace bullying. The course will give me tools to use if and when it happens to myself or any of the employees I may represent. “ – B. B.

“Just let me say you are an awesome instructor. I understand a lot more now! Thank you! I hope to see more!!”  – C. D.

Money back guarantee

If you are unhappy with the course or don’t pass the final exam you may request your money back within 15 days

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