Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting pulled into their drama, whatever that is.
This book will help you learn a science-based approach to conflict resolution and help you understand how compassion can help resolve workplace behavior issues. Being able to reinforce organizational core values by modeling respectful conflict resolution behavior in difficult situations is an added bonus.
This book will: – Fill in those gaps in your knowledge by teaching you what you didn’t know you needed to know – Explain the science of how exactly behaviors are stopped. – Explain how you can use this information to train bullies to stop – Provide real life examples of how exactly this works and more importantly why it works.