Stop Arguing & Start Working: 6 Steps to Being Confident, Calm and Capable During Difficult Conversations at Work Stop Arguing & Start Working: 6 Steps to Being Confident, Calm and Capable During Difficult Conversations at Work - by Kathleen Bartle MA. This book outlines a 6 step program to help you calm your fears so you can face difficult conversations with grace and get what you want out of them. Read more [...]