This introduction to communication will help you make a positive impression when meeting new people and building rapport with them. By gathering relevant information (nicely), you will be able to create and improve your relationships and become a more effective advocate for your company or cause.
Cost: $25 (contact for group rate)
Length: 1 1/2 hours long
Format: Instructor facilitated self study
Access information: Course access granted at the beginning of each week.
Topics covered include:
This course consists of 5 short video lessons covering:
- Communication Model
- Introducing Yourself
- Opening the Conversation
- Building Rapport and Trust
- The Art of Asking Questions
- Listening Skills
This 1 1/2 hour course will teach participants how to:
- Establish strategic relationships with key individuals in order to influence decision making.
- Prepare a suitable opening to use in your work.
- Make a positive impression.
- Move smoothly from the opening to the fact-finding stage.
- Use various types of questions.
- Make the customer feel comfortable and at ease.
- Earn the customer’s trust and confidence.
- Being able to discover certain needs or problems faced by your customer.
Continuing Education Credit: 1.5 hours
You can select an HRCI, or a general certificate. If you would like to self certify this course for continuing education self study credit select the general certificate option. See our certifications page for more information
Group Discounts Available:
Email firstname.lastname@example.org to arrange
Who can benefit from this program?
This course is especially useful for people interested in a career in sales, although it can be used by anyone wanting to improve their verbal communication skills. At times every one of us is selling something. You could be working for a company selling their products or services. You might be selling your own product or service. You could even be a therapist providing a service to your clients, but before they use that service, you have to sell to them the idea of how that will benefit them.
Who should take this course?
This course is designed for sales people, however, anyone whose job requires them to “sell” ideas and solutions to internal or external “customers” can benefit from learning how to break the ice and develop rapport with other people. This is an essential skill for any business professional whether they are in sales, an entrepreneur, a manager, an aspiring manager, or HR professional.
This is a 1 1/2 hour facilitated e-course. You can study at your own pace but still have access to the instructor to ask questions, interact with your fellow students and more. All participants will be required to take an online test to receive their certificate of completion. The course includes video lessons and lecture notes. To participate in this course you will need Internet access and the ability to view youtube style videos. The course will work on home computers and tablets such as the iPad.
About the instructor:
Hank Landman was a trainer for many years, working mainly in the pharmaceutical industry for multinational companies serving clients in The Netherlands, Australia and Asia. His career included the following: Medical Representative and Managerial positions in Training, Sales and Marketing.
He was a training consultant with the Australian Institute of Management for six years. His undergraduate qualifications are in Nursing (diploma), Pharmaceuticals (diploma) and Management (certificate). His post graduate qualifications are in Business Studies (MBA) and Adult Education (post graduate certificate).
Money Back Guarantee
If you are unhappy with the course, or don’t pass the final exam, you may request your money back within 15 days